This privacy policy ("Policy") applies to the 9jeetwin platform and all associated services. By using the 9jeetwin website, you are considered to have given your consent to the terms of this privacy policy. We handle the personal information of players in Bangladesh with the utmost importance and care, and all your information is kept secure using SSL encryption technology.
Types and Methods of Information Collection
9jeetwin collects various types of information from you. This information is collected in two main ways — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When registering an account, completing verification, or contacting customer support, you provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- Financial transaction details (such as bKash, Nagad, Rocket, or Upay account information)
1.2 Automatically Collected Information
When you use the 9jeetwin platform, certain information is collected automatically:
- IP address and device information
- Browser type and operating system
- Cookie and session data
- Platform usage history and activity logs
- Login time and location information
Purposes of Using Your Information
9jeetwin uses your collected information only for the following legitimate purposes:
- For creating, verifying, and managing your account
- For processing deposits, withdrawals, and other financial transactions
- For verifying gambling age eligibility (21+) and identity
- For providing customer support and resolving issues
- For ensuring platform security and preventing fraud
- For implementing responsible gaming policies
- For complying with applicable laws and regulations
- For improving services according to your preferences
Sharing Information with Third Parties
9jeetwin may share your information with trusted third parties in specific circumstances. However, such sharing is always limited and controlled in scope.
3.1 Payment Processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely to ensure secure transactions.
3.2 Service Provider Partners
Information may be shared with selected service providers for managing technical infrastructure, customer support, and other operations. These partners are bound to comply with our privacy standards.
3.3 Legal Obligations
If it becomes necessary to disclose your information under applicable laws in Bangladesh, court orders, or demands from regulatory authorities, 9jeetwin will be obligated to do so.
Cookies and Tracking Technologies
The 9jeetwin platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the platform.
4.1 Types of Cookies
- Essential Cookies: Required for the core functionality of the platform and cannot be disabled.
- Functional Cookies: Help remember your preferences and settings.
- Analytics Cookies: Help us monitor and improve the performance of our platform.
- Security Cookies: Used to prevent fraud and unauthorized access.
You can manage cookies from your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly.
Data Retention Period
9jeetwin retains your personal information only for as long as necessary. All information is generally retained while your account is active. Even after closing your account, certain information may be retained for a defined period for legal obligations, regulatory compliance, and dispute resolution needs.
When information is no longer needed to be retained, it is securely deleted or made unrecoverable.
Data Security Measures
9jeetwin has put in place both technical and organizational measures to protect your personal information:
- SSL Encryption: All data transmissions are protected by high-standard SSL/TLS encryption.
- Secure Servers: Your information is stored in a secure and controlled environment.
- Access Controls: Only authorized personnel can access your information.
- Regular Security Audits: Regular security reviews are conducted to identify potential vulnerabilities.
- Two-Factor Authentication: Additional verification methods are available to protect your account.
- Staff Training: All staff receive regular training on data protection.
However, transmitting information over the internet is not entirely risk-free. Even though we put in place the highest level of security measures, it is not possible to guarantee 100% security.
Your Rights
As a user of the 9jeetwin platform, you have the following rights over your own personal information:
7.1 Right to Access
You may request a copy of your personal information held by us at any time.
7.2 Right to Rectification
If your information contains any errors or is incomplete, you may request that it be corrected.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if legal obligations exist, it may not be possible to delete all information.
7.4 Right to Object to Processing
You have the right to object to the processing of your information for marketing or other purposes.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our customer support team. We will endeavor to respond to your request within 30 business days.
Protection of Minors' Information
9jeetwin provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. Age is verified at the time of account registration, and if we determine that a minor has opened an account, that account and the associated information will be deleted immediately.
If you become aware that a minor has opened a 9jeetwin account, please notify our customer support.
International Data Transfers
Your information may be stored or processed on servers located outside Bangladesh as required for 9jeetwin's operations. In such cases, we ensure that adequate data protection measures are in place in the country to which the information is being transferred and that the transfer is carried out under appropriate security safeguards.
Policy Changes and Updates
9jeetwin reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the platform or inform you via your registered email.
Continued use of the platform after updated policy is published will be taken to mean that you have accepted the terms of the new policy. It is therefore recommended that you review this page regularly.
Responsible Gaming and Data Protection
9jeetwin monitors your gaming activity data as part of its responsible gaming policy. Using this information, we can identify problematic gaming behavior and provide assistance where needed. This information is also used to process requests related to setting your gaming limits or self-exclusion.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact and Complaints
If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our customer support team is available in Bengali seven days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
Live Chat: 24/7 support available through the website